Get a free pair of sunglasses with a purchase of $25 or more.
FAQ
PAYMENTS
What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, and American Express), PayPal, Apple Pay, G Pay and a few other payment option.
Why is my transaction not going through?
Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement.
***********Cophachia Cosmetics keep my personal credit card information?
Cophachia Cosmetics never stores your credit card information. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Shopify Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow Shopify Payments to remember your card information for quicker future checkout.***********
RETURNS & EXCHANGES
Can products be returned or exchanged? Yes. Within thirty (30) days.
What is your return and exchange policy?
We have a 30-Day Return or Exchange policy!
If for some reason you are unsatisfied with your Cophachia Cosmetics purchase, we will be more than willing to either process a refund or exchange within (30) days of delivery.
How to request a return or exchange?
Send us an email to info@cophachiacosmetics.com or call (508)329-1816. Please contact us before sending your return so we can provide your free return shipping label. Requests for refunds or exchanges on products returned without contacting us will not be honored. Where it says please contact us before sending your return. Add: or exchange.
*Restrictions:
Products can be returned used. The products must be returned within thirty(30) days of the date that you received your order. Once we’ve received your return or exchange your refund will be processed. The refunded amount will be credited to the original payment method. Return and Exchange shipping is free, your return label will be sent within 24 hours.
How to request a return or exchange?
Send us an email to info@cophachiacosmetics.com or call (508) 329-1816. Please contact us before sending your return or exchange so we can provide your free return shipping label. Requests for refunds or exchanges on products returned without contacting us will not be honored.
CONTACT US
How can I reach Customer Care?
Our Customer Care team is available from 10 am to 5 pm EST Monday through Friday.
You can reach us via email at info@cophachiacosmetics.com phone at (508)329-1816